1. When downloading files to a local drive everything works properly. When I download to either a UNC path or mapped drive the download gives me an access denied. Is saving to a UNC or mapped drive supported?

A. By default service running under 'LocalSystem' account that has no access to UNC or mapped drive paths.
To enable access to mapped drives change service account to your system user account. You can do it by our Service Controller application or by Services system applet.

If you want access password protected UNS path that is not mounted under current service account then create two java script files, insert code below and modify according your system configuration, add them to profile as preprocessing and postprocessing tasks (executed before and after FTP synchronization and other tasks).

// Mount.js
// Mount password protected UNC path sample
main();

function main()
{  
  var CoFolder = null; 
  try
  {
    CoFolder = WScript.CreateObject("Folder.CoFolder");  
    CoFolder.User = "WIZ_admin";
    CoFolder.Password = "password";
    CoFolder.MountPath = "\\\\192.168.224.1\\e$";
    CoFolder.MapDrive = true;
    CoFolder.LocalDrive = "Q:";
    CoFolder.Mount();
    if (!CoFolder.Mounted)
    {
      WScript.Echo("Error: '" + CoFolder.MountPath + "' not mounted.");
    }
  }
  catch(e)
  {
    var strError = "Unknown Error";
    if(e.description.length != 0)
    {
      strError = "Error: " + e.description;
    }
    WScript.Echo(strError);
  }
  CoFolder = null;
}

// Umount.js
// Umount password protected UNC path sample
main();

function main()
{  
  var CoFolder = null; 
  try
  {
    CoFolder = WScript.CreateObject("Folder.CoFolder");
    CoFolder.User = "WIZ_admin";
    CoFolder.Password = "password";
    CoFolder.MountPath = "\\\\192.168.224.1\\e$";
    CoFolder.MapDrive = true;
    CoFolder.LocalDrive = "Q:";
    CoFolder.Umount();
    if (CoFolder.Mounted)
    {
      WScript.Echo("Error: '" + CoFolder.MountPath + "' not unmounted.");
    }
  }
  catch(e)
  {
    var strError = "Unknown Error";
    if(e.description.length != 0)
    {
      strError = "Error: " + e.description;
    }
    WScript.Echo(strError);
  }
  CoFolder = null;
}

2. Error: "Host: [hostname] 425 Can't open data connection." in log file. No synchronization task performed.

A. You have a hardware or software firewall installed. Normally a firewall interferes with FTP active mode. To fix the problem open FTP connection dialog and check 'Passive mode' box. Save changes.

There are two TCP/IP streams used by FTP protocol - the client opens the control channel first by connecting to port 21 on the remote server. When data is to be transfered (either a single file or a file list), another channel is needed. This can be open either by the client connecting to another port on the server (passive mode) or by instructing the server to connect to a port on the client (active mode).

If a client is behind a NAT or firewall, it's often only possible to use the passive mode, which mades it generally a safer bet, although some firewalls are smart enough to allow active mode as well.

3. I have already synchronized file trees (local and remote FTP trees were synchronized manually). I do not want already synchronized files were transfered again at the first time synchronization when software builds database.

A. In this case you have to check that option 'conflict resolving' set to 'Ignore'.

First time synchronization will report all items as conflicts and perform no actual synchronization. Later you can change 'conflict resolving' to the most appropriate for your case.

4. I have no synchronized items yet.

A. In this case you can just start first synchronization.

5. I'd like to perform secure transfers by your FTP software. Is it possible?

A. Yes, if your FTP server installed and running on Linux, Mac-OS or other Unix like system or your FTP server supports FTPS mode.

Exist two secure derivates of FTP protocol.
FTPS - FTP over SSL. Version 4 supports FTPS mode. SFTP - FTP over SSH. Easy-to-use way making it possible to exchange data using SSH client for Windows. This way works only in case if your FTP server running on Linux, Mac-OS or other Unix like system. Additional requirement in this case: SSH daemon must be installed and running on the same Unix server. This way also called SSH tunneling.

6. Why Service controller and Tray monitor applications do not work properly on my Windows7 system?
A. These applications require administrative privileges. To run programs automatically as an administrator:
Right-click on the shortcut for the program
Click on the Advanced button
In the Dialog window that pops up check the box a 'Run As Administrator'. Apply changes.

7. Why you have implemented your own tasks scheduler when standard Windows scheduler exists?
A. We saw the need to implement it because of fact that standard windows scheduler does not wait till process completed. This behaviour may cause the problems in automation scenarios.

8. My company uses FtpSync3 software to pull files from various sources. One of our sources is switching over to an SSL FTP protocol, and have informed us that it will not be compatible with plain FTP and SSH protocols. Do you know if there is a way to upgrade FtpSync3 to support SSL protocol?
A. Unfortuantelly it is not possible. You should upgrade FtpSync3 to FtpSync4. Configuration profiles are compatible.